Privacy Policy
Effective Date: 01/01/2022
California Cleaning Co. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website or use our cleaning services.
This policy also explains your rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy

1. Information We Collect
We may collect the following categories of personal information when you interact with our website or services:

• Identifiers
• Name
• Email address
• Phone number
• Service address or property address
• Customer Records Information
• Service requests
• Appointment details
• Communication history
• Internet Activity Information
• IP address
• Browser type
• Website usage data (collected via cookies or analytics tools)
• Commercial Information
• Records of services requested or completed

We collect this information when you:

• Fill out forms on our website
• Request quotes or schedule cleaning services
• Contact us via phone, email, or SMS
• Communicate with us through customer support

2. How We Use Personal Information

We use personal information for legitimate business purposes, including:

• Scheduling and providing cleaning services
• Communicating with customers about appointments or service updates
• Sending appointment reminders and confirmations
• Responding to inquiries or customer support requests
• Improving our website and services
• Maintaining security and preventing fraud
• Complying with legal obligations

We will only collect and use personal information as reasonably necessary for these purposes.

3. SMS and Electronic Communications

By providing your phone number through our website or when scheduling services, you consent to receive text messages related to your service request.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Service updates
• Customer support communications

Message frequency varies. Message and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying STOP to any message or by contacting us directly.
Consent to receive text messages is not required to purchase services.

4. Sharing and Disclosure of Personal Information

We do not sell personal information.

We may share personal information with trusted third parties only when necessary to operate our business, including:

• Communication service providers (such as SMS platforms or email providers)
• Website hosting providers
• Scheduling or booking software providers
• Payment processing providers (if applicable)

These third parties are contractually required to protect your personal information and use it only for the services they provide to us.

We may also disclose personal information when required by law or to protect our legal rights.

5. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality and understand how visitors use the website.
Cookies may collect information such as:

• Device type
• Browser type
• Pages visited
• Time spent on the website

You may adjust your browser settings to refuse cookies if you prefer.

6. Data Retention
We retain personal information only for as long as reasonably necessary to:

• Provide requested services
• Maintain business records
• Comply with legal obligations
• Resolve disputes or enforce agreements

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. California Privacy Rights

If you are a California resident, you may have the following rights under the CCPA/CPRA:
Right to Know
You may request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete
You may request that we delete personal information we have collected from you, subject to certain legal exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Limit Use of Sensitive Personal Information
If applicable, you may request limits on certain uses of sensitive information.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
To exercise your privacy rights, please contact us using the information below.

9. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices.
Any updates will be posted on this page with the updated Effective Date.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

California Cleaning Co.
Email: 916cleaning@gmail.com
Phone: 7472247167